acv67 Terms and Conditions

1 General Provisions and Applicability

These Terms form a legal agreement between acv67 and its users. The following matters fall under this agreement:

• All services on the acv67 website and mobile platform.
• All gaming activities including slot games, fishing games, live casino and cricket betting.
• All terms relating to bonuses, promotions and loyalty programs.
• All transactions relating to deposits and withdrawals.
• Customer care and support services.

acv67 reserves the right to change these Terms at any time. Continued use of the platform after updated Terms are published will be considered acceptance of the new Terms.

2 Account Registration and Eligibility

The following conditions must be met to open an account and use services on acv67:

• You must be 21 years of age or older. Accounts belonging to minors will be closed immediately.
• Each individual may open only one account. If a single person holds multiple accounts, all accounts may be cancelled.
• All information provided at the time of registration must be accurate, complete and up to date. Providing false information will result in account cancellation.
• You are opening the account in your own name and for yourself — managing an account on behalf of a third party is prohibited.
• The account must be for personal use only — use for commercial purposes is not permitted.

acv67 reserves the right to reject any registration request or review existing accounts.

3 Account Security and Identity Verification

Ensuring the security of your account is your own responsibility. Please follow the guidelines below:

• Keep your password strong and do not share it with anyone.
• If you suspect unauthorized access to your account, contact acv67 support immediately.
• Be careful when logging in from another person's device or a public computer, and log out when the session is over.

acv67 may request identity verification (KYC) at any time. The following documents may be required as part of this process:

• A copy of your National Identity Card (NID) or passport.
• Proof of address document (utility bill or bank statement).
• Proof of ownership of the payment method used.

If identity verification is not completed within the specified time, withdrawals may be delayed or suspended.

4 Deposits and Withdrawals

The following rules apply to depositing and withdrawing funds on acv67:

• Minimum deposit amount: ৳200 (for all methods).
• Minimum withdrawal amount: ৳800.
• Standard withdrawal time: within 10 to 45 minutes.
• Accepted payment methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Deposited funds may only be withdrawn to the same account from which the deposit was made.
• Using third-party payment methods is strictly prohibited.
• If money laundering or suspicious financial transactions are detected, the account will be suspended immediately.
• Funds will be available for use only after the deposit process is complete. acv67 is not responsible for transaction issues.

acv67 reserves the right to correct erroneous transactions caused by technical errors.

5 Bonuses and Promotional Offers

acv67 offers various bonuses and promotional offers. The following conditions apply to claiming and using them:

• Welcome bonus: 200% bonus on the first deposit, up to a maximum of ৳5,000. A 25x wagering requirement must be met before bonus funds can be withdrawn.
• While one bonus is active, another bonus cannot be claimed at the same time.
• Each bonus has its own specific validity period — unused bonuses will be cancelled once the period expires.
• Bonuses are provided for legitimate gaming purposes only. If bonus abuse or manipulation is attempted, the bonus and any associated winnings will be cancelled.
• Certain games or game categories may be excluded from bonus wagering — please read the details of each offer carefully.
• VIP program benefits: there are five tiers from Bronze to Diamond — a weekly cashback benefit of up to 1.0% is available.

acv67 reserves the right to change, suspend or cancel bonus offers at any time.

6 Gaming Rules and Fair Play

All games on acv67 are conducted fairly and transparently. The following rules apply to all games:

• All games use verified random number generator (RNG) technology — results are completely impartial.
• Using any external software or technique to influence game results is prohibited.
• acv67 reserves the right to cancel incorrect payouts caused by technical errors.
• If the internet connection is lost during a game, the latest state of the session will be saved on the server.
• In live dealer games, the dealer's decision is final. Results will not be changed unless there is a technical error.
• In the event of any game-related dispute, acv67's game logs and server records will be considered the final proof.

7 Prohibited Activities

The following activities are strictly prohibited on the acv67 platform. If any such activity is detected, the account may be cancelled and funds forfeited:

• Cheating: Using any software, bot or automation tool to influence game results.
• Collusion: Conspiring with other players to gain an unfair advantage.
• Money laundering: Attempting to launder funds from illegal sources through the platform.
• Bonus abuse: Using multiple accounts or false information to manipulate the bonus system.
• Hacking: Attempting unauthorized access to the platform's systems or databases.
• Misconduct: Using abusive language toward other players or staff in live chat or in games.
• Third-party payments: Conducting transactions using another person's payment account (bKash, Nagad, Rocket, etc.).

8 Responsible Gaming

acv67 places the highest importance on responsible gaming. We believe that gaming is a form of entertainment — never a source of income or a solution to financial problems.

• You can set your daily, weekly or monthly deposit limits.
• Use the self-exclusion feature to take a temporary break from the platform.
• If signs of problematic gaming appear, contact support immediately.
• Never play with borrowed money or funds meant for essential expenses.
• Refrain from playing games when under stress or while under the influence of alcohol.

For detailed information on responsible gaming, please read our Responsible Gaming page.

9 Account Suspension and Closure

acv67 may suspend or permanently close an account in the following circumstances:

• If any clause of these Terms is violated.
• If information provided is found to be false or misleading.
• If identity verification is not completed.
• In cases of suspicious financial activity or attempted fraud.
• In cases of prolonged inactivity (generally 12 months) — an inactivity fee may apply during this period.

Users may also request account closure at any time through support. Any remaining valid funds at the time of closure will be returned, however bonus funds will be cancelled.

10 Limitation of Liability

acv67 bears no responsibility in the following cases:

• If unauthorized access to an account occurs due to the user's own carelessness or negligence.
• If a game is interrupted due to internet disconnection or failure of a third-party service.
• If a transaction fails due to incorrect payment information provided by the user.
• Loss caused by unexpected technical errors or server downtime.
• Loss caused by technical issues from third-party game providers.

acv67 always uses SSL encryption and advanced security measures to ensure a safe and reliable experience.

11 Privacy and Data Protection

acv67 places the highest importance on the privacy of users' personal information. We commit that:

• Your personal information will not be sold or rented to third parties.
• All information is protected by SSL encryption technology.
• Information may be shared with trusted partners only where necessary to provide the service.
• Information may be provided to the relevant authorities where required by legal obligation.

For detailed information regarding privacy, please read our Privacy Policy page.

12 Changes to Terms & Dispute Resolution

acv67 may update these terms and conditions at any time. In the event of changes:

• The updated terms and conditions will be published on the platform and the "Last Updated" date will change.
• For significant changes, a notification may be sent to the registered email address.
• Continued use of the platform after updated terms are published will be considered as acceptance of the new terms.

Dispute Resolution: In the event of any dispute or complaint, please contact our support team first. We are always ready to assist in Bangla via 24/7 live chat. For written complaints, email us at [email protected].

In the event of any unresolved dispute, acv67's decision will be considered final. These terms and conditions are formulated in accordance with international online gaming standards.